Shipping policy
SHIPPING AND RETURN/REFUNDS POLICY:
- UK DOMESTIC ORDERS SHIP WITHIN 5-10 WORKING DAYS
- INTERNATIONAL ORDERS 5-15 WORKING DAYS
- UNLESS A PRE-ORDER SHIP DATE IS GIVEN
- IT'S THE CUSTOMER'S RESPONSIBILITY TO PAY IMPORT TAXES
- REGULATIONS FOR IMPORT DUTIES AND TAXES MAY VARY AND WE ARE UNABLE TO CONTROL NOR PREDICT THEIR AMOUNT
- IF YOU REFUSE A SHIPMENT FROM US, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND THE COURIER COST
- PLEASE REFER TO OUR TERMS OF SALE FOR FURTHER INFORMATION
Please note that international shipments may take longer to be delivered due to the customs process in your country
All items are non-exchangeable, non-returnable, and non-refundable.
In the unlikely event that you have received a faulty or incorrect item, please email us with photos to resolve your issue. All claims must be made within 7 days of receiving your order.
OnTheMove is not responsible for any lost or stolen packages during the shipping process — you must contact the shipping provider for compensation. OnTheMove is also not responsible if incorrect information is entered when placing your order.
By purchasing from OnTheMove, you agree to all terms stated above.